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1. Payment options

Payment can be made via Credit & Debit Card. We accepts Visa/Master issued debit/credit cards.You can also pay using Apple Pay, Google Pay.

You can make payment in Euros / US Dollars.

We accept:

All credit card payments are processed by electronic payment system. In our payment system, payment security is provided through the SSL Protocol to transmit confidential information from the client to payment system server for further processing. Further information transmission is done via private bank networks of the highest protection levels. Confidential data of the client's card (card number and other details) is collected and processed ONLY in the processing center. We do collect or keep this information.

Payment system supports "Verified by Visa", "MasterCard SecureCode".
We use all Debit/Credit Card exchange rates, so it will be same amount in your currency that you see in your order.

2. Tickets delivery/collection

Etickets: Print@Home or Mobile Tickets.

3. Cancellations and changes

Ticket Cancellation and ExchangeOnce tickets have been confirmed and issued, they are non-refundable and non-exchangeable.This policy applies to all confirmed tickets, including those that have already been purchased from the venue and delivered to the customer.All performances are subject to change or cancellation by the venue or the event producer at any time, without prior notice.This may include changes to the programme, schedule, cast, or other aspects of the performance.

If you have any questions, please contact us and we will be glad to assist you: [email protected]

4. Ticket Pricing Policy

All prices displayed on our website include any applicable taxes, service charges, and processing fees.There are no hidden costs — the final price shown at checkout is the total amount payable for the order.Our pricing is classified into categories based on the level of service and effort required. These fees reflect the varying levels of complexity involved in ticket procurement, order processing, and financial handling. In some cases, an additional concierge service fee may apply — for example, when sourcing tickets for sold-out events or fulfilling special customer requests. Such fees will be communicated to the customer in advance, if applicable. By placing an order, the customer authorizes BolshoiRussia.com to charge the designated account or credit card for the full amount of the order, including any applicable service or concierge fees as outlined above.

5. Privacy policy

Your personal information, such as your name, e-mail address, phone number and delivery details is used only to process and deliver your order.
This information is completely confidential and will not be passed to any other party.
All the confidential payment details (card number and other details) is collected and processed ONLY by the processing center of our payment system. We neither collect nor keep this information.

6. About BolshoiRussia.com

We are specialized tickets service for tickets to the Bolshoi Ballet and Opera Theatre for their events in Moscow, Russia.
Our goal is to organize the most rewarding service so you can experience the grandeur of one of the world’s most exceptional Ballet and Opera venue - Bolshoi Theatre. We are committed to providing you with individual service, giving you seats that fits your desires and budget. Our staff are highly educated with a rich professional experience.

If you have any questions, please do not hesitate to contact us